Medical Information

Medical Information Associate


  • Full-time contract position
  • ASAP start for minimum 12 month contract
  • Remote based currently then office based Surrey
  • Competitive hourly rate of pay
  • Global pharma company

The Role

  • Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
  •  Document the inquiry and response accurately and completely according to relevant SOPs and regulatory guidelines.
  •  Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillment.
  •  Provide response in customer’s local language using approved resources in English.
  •  Handle escalated MI inquiries from various sources.

Full job description available on application

The Candidate

  • Degree in a life science/healthcare field required
  •  Pharmacy Degree preferred
  • 1-2 years of medical information or relevant work experience
  • Customer Service experience
  • Only candidates with existing right to work in the UK/EU will be considered


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