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Medical Information

Medical Information Associate German Speaking

Details

  • Full-time contract position
  • ASAP start for minimum 12 month contract
  • Remote working in the UK
  • Competitive hourly rate of pay
  • Global pharma company

The Role

  • The Medical Information Associate (MIA) provides technical and medical information with high degree of quality customer service in the local language (German)
  • In addition the MIA will be responsible for researching and preparing responses for medical inquiries in English & German
  • Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
  • Document the inquiry and response accurately and completely according to relevant SOPs and regulatory guidelines.
  • Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillment.
  • Secondline Medical Information Content Management
  • Handle escalated MI inquiries from various sources.
  • Create and maintain MI documents by ensuring that responses are medically and scientifically accurate, balanced, and meet customers’ needs.

Full job description available on application

The Candidate

  • Degree in a life science/healthcare field essential
  • Pharmacy Degree preferred
  • 1-2 years of medical information or relevant customer service work experience
  • Fluent German and English essential (ideally German national)
  • Only candidates with existing right to work in the UK/EU will be considered

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